Posted in PDPW Crisis Management
I would recommend the training for every dairy
For about 2 years, we had been working on creating a Crisis Response Plan for staff to address any critical incident that could occur at one of the Pagel businesses. We had a couple of crises during those two years that reminded us that we were not immune to tragedies and wanted to be prepared.
When PDPW offered the Crisis Management training that focused on specific issues that could be experienced by dairies, John T encouraged our team to pursue it, and even offered the Ponderosa Facility to host it. Several of the staff attended the training that January day in 2018, and many questions were raised that provoked serious discussion of many, “What if’s?” We left that day with tools to put into place in the event of a critical incident.
On February 22nd, 2018, our “what if” took place and, we lost both John T, and his son-in-law, Steve, another key member of the Ponderosa family. As the reality of the news began to sink in, we knew we needed to activate the crisis response plan we fortunately had created.
I called PDPW, who provided our training just 2 months earlier, and they dropped everything to be available to us. PDPW provided staff support over the phone for hours, helping us to identify and carry out the most important steps of our crisis plan, along with information on maintaining the ongoing business needs of the operations in the days to follow.
Having PDPW walk with us through the steps helped us to remember many details that were critical during this time, for the staff as well as the operation. Our team is very grateful for the training that PDPW provided.
– Mona Pagel, Pagel's Ponderosa Dairy